Gideon B.'s review of Magellan

Magellan

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Complaint Posted 6/24/2009
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Review 6/24/2009
GPS functionality is great (Roadmate 1440), despite it sometimes being off on the addresss location. COMPLAINT: Unit often powers itself down and resets itself with the message - "Your device needs to be restarted to increase performance" Unit continually "resets" or crashes in this manner. I contacted support and they offered a software update that i downloaded, but it did NOT fix the problem. Corporate offered to send me another 1440(I don't think so). An upgrade to a different model that did not have known issue would be $189 for a model that retails at just $50 more. NO CUSTOMER SERVICE! I have read reviews and it seams that Magellan needs some works in there customer resolution department. MANY BBB complaints on file. Consider yourself informed
 
 
 
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Additional Business Information
Hours   Phone   (909) 394-5000 Address   960 Overland Court
San Dimas, CA 91773
Website   http://www.magellangps.com Email   rgallegos@magellangps.com
Contact   Robert Gallegos Other  
 
 
 
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